Refunds and Returns (Customers and Products within the European Union only)
We can only accept returns by prior arrangement and by post. In the first instance, you should contact our customer service department.
Once a return reference has been provided by our team, print out and attach the Returns Form to your delivery and send it to the address provided.
Please ensure returns are securely packaged as we will not be held responsible for any damage during posting.
Please keep your proof of postage until we have confirmed your refund has been processed.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
Our returns policy does not affect your statutory rights.
If your order is found to be faulty (not as described, not fit for purpose or not of satisfactory quality) within 30 days from the date that you received it, then you are entitled to request a full refund of the faulty product. Should a fault occur after the initial 30 days, we are entitled to repair and/or replace that item. If it cannot be repaired or replaced, then you may be entitled to a refund.
If you return goods claiming they are defective or not as described, we will examine the returned goods and will notify you of any refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.If you have returned the Goods to us because they are faulty or not as described, we will refund the price of the Goods in full, together with any applicable reasonable delivery charges.